How do I order using the Desktop Order Portal? A great way to get started is reading or watching our Desktop Tutorial.
How do I order using the Desktop Order Portal? A great way to get started is reading or watching our Web Portal Tutorial.
Please watch the video Remember Address.
Please watch the video Reship Feature.
Please watch the video Military Shipping Address.
Please watch the video Batch Upload Tutorial.
Please watch the video Excel Import Tutorial.
Assistance & Troubleshooting topics
These are all the untitled images that lost their metadata after it has been uploaded. We tried to fix this issue but we were unable to do it without renaming the image. Please see the example where the image is renamed to the image ID.
After 1 hour of inactivity, users will see a pop-up message that enables them to extend the timeout interval or allow the timeout to occur.
A connection error message is displayed occasionally when trying to connect to the web portal. To connect to the portal, close your browser and reload.
PO - this stands for "purchase order", which means an item is not in stock and has to be ordered. Printed - The item has been printed. Shipped - The item has been shipped. Cancel - The item has been canceled. Artwork Needed - We are missing the artwork. Verify address - Our system does not recognize an address. Verify Artwork - The artwork name and image do not match. Returned - An item has been returned.
In order to find your artworks and thumbnails, make sure you are logged into your account.
This error message is displayed when an artwork is dragged and dropped in the artwork container. The correct way to upload your artwork is to click the upload button.
All orders are located on your account page. If you cannot locate a specific order, click the find button on the account page. You can search by specific order ID, order stage, or order date. To see a list of all your orders, click on the Clear button.
Please see below regarding artwork requirements: Artwork : PNG format: *Artwork size: 3000x3000 pixels, *300 DPI (resolution), no more than 7 MB Thumbnail : *JPG/PNG Format, no more than 7 MB
Please make sure all shipping fields are entered. If that does not fix the problem, make sure to type out the address since copying and pasting sometimes adds extra characters to the address line.
Currently, you can have as many accounts as you like, but only one can be used per computer.
If you are unable to log in you will need to email us to retrieve your password firstname.lastname@example.org If you just want to change your password you can do that from your account page. You will click on the settings icon and then select Change Password. You will then be prompted to select your new password.
It may be one of the reasons below. 1) There is not enough hard disk space (10GB hard disk space needed and at least 2 GB ram). 2) Check to make sure the correct file was downloaded, (32 bit installed for a 32 bit computer). 3) If the portal is installed on a Windows 7 computer, then a service pack one (sp1) is needed.
This error message will pop up if Java offline is not installed.
For the updated version, please visit https://java.com/en/download/manual.jsp
This occurs when: *the API call to Paypal is unsuccessful *the incorrect PayPal information is entered *you have a slow connection as a result of using Internet explorer, which Microsoft has stopped updating. When this occurs, you can go back to your shopping cart and reenter your PayPal details.
No, this will affect how your file is imported.
Yes, an account is needed in order to get artwork & thumbnail ID (necessary to place an excel order). This information comes from previous artwork and thumbnails in your account.
This error message will pop-up when the previous file that has been downloaded is still open.