How Orders Are Placed
Orders can be placed manually through our order portal, Excel upload, ShipStation integration and our API integration .
Payment is required directly after checkout in the order portal. If there is an issue during checkout, all payments can be made using PayPal to this email address: firstname.lastname@example.org.
Processing Time (Eastern Standard Time)
Orders placed after 3PM Monday - Friday will be processed the next business day. Business days are Monday through Friday Eastern Standard Time (EST). Processing time is approximately 2-4 business days for items that we carry in stock. Once an item says PO, which means (purchase order), shipping time will take an estimated time of 3-6 business days. For peak season, please allow 5-7 business days.
We offer rush orders for an additional $3.50 per item. If a rush order is requested, it will be printed and shipped within 1 business day if it is a stock item. Exceptions to this will be if the item is not a stock item and needs to be ordered. Rush orders need to be submitted by 2PM Monday - Friday
The rush fee is only for us to print the item as soon as possible, it will not speed up the shipping time to the buyer. If you wish to speed up the shipping time to the buyer you can purchase priority or express shipping for your items (domestic customers only)
Verifications and Cancellations
Artwork Verify - an email is sent to verify artwork that does not match the thumbnail. After 3rd email the item will be printed and shipped as is.
Address Verify - an email is sent to verify an address that is not generating in our API address system. After 3rd email the item will be placed in holding. After 60 days it will be donated or discarded.
Item Verify - an email is sent suggesting a substitute item when the initial item requested is unavailable. If a substitute can not be found, a full refund will be issued.
A full refund will continue to be issued within 24-48 hours for the following (unless otherwise stated): • Artwork cancellations - we will not print copyright or trademark items. • Customer cancellations - if we are informed prior to the order being printed, a full refund will be issued. • Customer cancellations - if we are informed after the order is printed, a refund of only the shipping amount will be issued.