How Orders Are Placed
Orders are placed through our order portal. Based on your preference, orders can be placed manually, via ShipStation integration, or Excel upload.
Payment is required directly after checkout in the order portal. If there is an issue during checkout, all payments can be made using PayPal to this email address: firstname.lastname@example.org.
Processing Time (Eastern Standard Time)
Orders placed after 3PM Monday - Friday will be processed the next business day. Business days are Monday through Friday Eastern Standard Time (EST). Processing time is approximately 2-4 business days for items that we carry in stock. Once an item says PO, which means (purchase order), shipping time will take an estimated time of 3-6 business days. For peak season, please allow 5-7 business days.
We offer rush orders for an additional $3.50 per item. If a rush order is requested, it will be printed and shipped within 1 business day if it is a stock item. Exceptions to this will be if the item is not a stock item and needs to be ordered. Rush orders need to be submitted by 2PM Monday - Friday