FAQ

Our Frequently Asked DTG Questions.

1What is direct to garment (DTG)?
Direct-to-garment printing uses a modified inkjet printer to directly print a design on a t-shirt without the use of a stenciled image or a squeegee to apply ink through a mesh. The direct-to-garment printer prints in a way similar to regular color ink-jet printers.
2How is the durability of DTG prints?
Garments printed using DTG technology have excellent washability because the ink actually penetrates into the fabric. Unlike silk screen and heat transfers, DTG ensures your image will not crack or peel off after a few washes.
3What fabrics can you print on?
For the most vibrant look and durable prints, we encourage 100% cotton garments.
4What is the largest image size possible?
We can print images up to 14" x 18".
5How many colors can you print?
Unlike traditional silk screen printing, DTG does not limit you to just four colors (CMYK). A DTG printer, which prints in RGB can produce over 16 million colors. This means we can reproduce anything from a complex painting to your own photograph.
6What image formats do you accept?
The accepted graphic format that is preferred is .png. We prefer this format for 2 reasons: it is lightweight file format and it supports transparencies. Each business will has it's own preference. Other formats that we work with are Photoshop (PSD), Adobe Illustrator (AI), Encapsulated Post Script (EPS), and Corel Draw (CDR) .
7Is there a minimum order?
No, we do not have a minimum order requirement.
8Are there any setup fees?
We do not charge a setup fee.
9Why is it more expensive to print on black or colored shirts?
If your image needs to be printed on a black or colored garment, this will require pretreatment and a white under-base. We add an extra charge for this in the printing cost.
10Do you offer samples?
Yes, we offer 1 free shirt sample per new customer (1 side print only; hoodies and sweaters are not included). You will be responsible for the shipping cost as well as any additional print locations (ie: back, sleeve, and care tag printing). The sample can only be shipped to the requestor's address.
11Do you offer drop ship service?
Yes, we will print and mail the item(s) to your customer(s).
12What is your policy on customer supplied garments?
We do print on customer-supplied garments. However, we will not be liable for replacing or repairing any items supplied by the customer that are damaged during the printing process. The customer is responsible for ensuring their own Items are free from any defects and flaws prior to sending them to us. We also request that extra shirts be provided in case of spoilage. We reserve the right to refuse customer’s supplied items that are deemed to be unsuitable for the printing process.
13Do you offer branding?
Yes, we offer multiple branding options, care tag printing, poly bagging, and more. Please click on Branding Services to see all our offered services and prices.
14How do I add my company name to the shipping label?
To have your company name appear in the return address of the shipping label, add your information to the Order Notes section. We will make a note to your customer profile to ensure this is changed for each of your orders.
15How does fulfillment work?
For information on the order fulfillment process, see Order Fulfillment info.
16Do you offer integration?
Yes, we offer integration through ShipStation and API. 4C Print Shop uses both form of inetgration with external marketplaces such as, eBay, Etsy, Shopify and your web store. For information on integration, see Shipstation. and API.
17What is the Order Portal?
The Order Portal is a platform that 4C Print Shop uses for order fulfillment customers to place their orders. For more information, see see Order Portal.
18How do I care for my DTG garment?
Due to the process the garment undergoes for printing; please do not iron the item, wash it inside out with cold water and "like" colors, no abrasive detergent, air dry for best results.
19Why is there a stain on my new DTG garment?
It is not a stain. This is simply a residue from our pre-treat process. This will go away with the first wash! Check out our blog for more information. Pretreatment.
20Is there any artwork requirements?
For information on the order fulfillment process, see Artwork Requirements.

Our Frequently Asked Sublimation Questions.

1What is sublimation?
Sublimation is a process where you take an image that has been created digitally (either by scanning, downloading from a digital camera, or created on a computer) and then print this image with a printer using special sublimation transfer inks onto transfer paper. Once the image is on the paper, it is placed under a heat press on top of your polyester or poly-coated item (substrate) and heated until the inks turn to a gas and transfers the image onto the item.
2What are the file requirements for sublimation?
We accept most standard image files (.jpg and .png). For .jpg and .png files, the image must be submitted in their final print size, otherwise enlarging the image will result in loss of resolution. For best results, we encourage that images be designed in 300 dpi. This resolution offers has the most realistic images, and the formats allow for us to correct the image and sizes if necessary.
3What is the largest transfer size available?
Currently, 13 wide x 19 length is the largest transfer size available.
4Is there a minimum order?
No, we do not have a minimum order requirement. You can order one or as many as you need.