Order Fulfillment


How Orders Are Placed

Orders are placed through our Portal system. Based on your preference, orders can be placed manually, via ShipStation integration, or Excel upload.

Payments

Payment is required directly after checkout in the order portal. If there is an issue during checkout, all payments can be made using PayPal to this email address: info@4cprintshop.com.

Processing Time (Eastern Standard Time)

Orders placed after 3PM Monday - Friday will be processed the next business day. Business days are Monday through Friday Eastern Standard Time (EST). Processing time is approximately 2-4 business days for items that we carry in stock. Once an item says PO, which means (purchase order), shipping time will take an estimated time of 3-6 business days. For peak season, please allow 5-7 business days.


We offer rush orders for an additional $3.50 per item. If a rush order is requested, it will be printed and shipped within 1 business day if it is a stock item. Exceptions to this will be if the item is not a stock item and needs to be ordered.


Shipping

  • All orders are shipped by USPS unless otherwise stated (Domestic & Worldwide).
  • All orders are shipped with our company information or your company name (if requested).
  • Items are shipped in white non-branded poly bags with a label.
  • All orders are updated with a tracking number in the portal.
  • Shipping time is based on mail class (US Only): Express Mail: 1-2 days; Priority Mail: 2-3 days; First Class Mail: 3-5 days.
  • International shipping varies based on destination; therefore, we are unable to provide delivery time.
  • If packages are lost or stolen, as a courtesy, we will cover half the cost to print and reship it.

Shipping Label

Please visit our FAQ for information on how to get your company name on our shipping label.



Returns

  • The return address is 210 E. Washington St. Suite A Minneola, FL 34715.
  • All returns will be communicated to you via email.
  • Returns will be held for 60 days from the date the email was sent. After 60 days, items will be given to a local donation.

Branding

  • Care Tag Printing/Heat Transfers (inside the shirt): add $1.00. Care Tags can only be printed on Bella+Canvas, Gildan 500, and Anvil shirts. Heat Transfers need to be mailed to our physical address.
  • Poly Bagging: add $0.25. A clear polyethylene bag that protects your product from dust and damage. Tissue paper is also added to enhance the presentation of your item(s).
  • Hang Tag: add $0.50. Your customized label, which needs to be sent to us (via mail) will be added to each garment.
  • If you would like business cards, packing slips, or any print media sent with your orders, please mail them to our physical address and we will include them in each package (there is no additional charge for this service).

Complaints

  • Complaints should be reported no later than 21 days after delivery.
  • Send complaints to us at support@4cprintshop.com.
  • Complaints must be clear and should include a photo of the item as well as an email from the buyer.
  • Complaints must be a new email and must indicate the order ID and the order number in the subject line.
  • If there is a defect or if a mistake is made on our part, we will reprint and reship at no charge to you.
  • If you receive the wrong shirt, we will send you a return label to mail it back to us. A new shirt will not be printed until we receive the incorrect shirt.

Questions

For our frequently asked DTG questions, please click below.